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Overview
Agentic AI is the next leap beyond generative AI.
It doesn’t just produce text — it reasons, plans, and takes action. By connecting directly to enterprise data
and workflows, Agentic AI gets real work done: resolving issues, automating processes, and delivering
measurable outcomes.
CX Hub
An AI-powered suite that automates interactions, empowers agents, and unlocks insights from every conversation—reducing costs and boosting satisfaction.
AutoSolve
Agent Assist
Control Room
AutoSolve
- AI self-service that handles routine inquiries across chat, email, and web. It delivers fast,
consistent, 24/7 support—reducing ticket volume and lowering costs.
● Omnichannel Automation – Manage inquiries across chat, email, and web with
conversational AI.
● Automated Email Support – Generate accurate replies to routine emails without
manual effort.
● Intent Detection – Identify customer intent in real time for more accurate,
personalized responses.
● Custom Workflows – Deploy no-code workflows that adapt to business processes
and scale with demand.
Agent Assist
- An AI-powered co-pilot for support teams. It surfaces the right answers instantly,
automates repetitive tasks, and prioritizes issues so agents resolve faster with less effort.
● Real-Time Answers – Pulls contextually relevant responses from enterprise data.
● Smart Triage – Prioritizes issues by intent and sentiment for quicker resolution.
● Task Automation – Drafts emails, summarizes calls, and auto-logs interactions to
reduce manual work.
● Seamless Integrations – Works within CRM, ITSM, ticketing, and collaboration
tools already in use.
Control Room
- Transforms support data into actionable intelligence. By tracking sentiment, clustering
issues, and sending alerts, it helps teams prevent escalations and boost satisfaction.
● Sentiment Tracking – Monitor changing customer needs and satisfaction in real
time.
● Root-Cause Analysis – Group related issues to uncover patterns and fix
underlying problems.
● Proactive Alerts – Notify teams of risks and opportunities before issues escalate.
● Data-Driven Insights – Deliver intelligence that improves decision-making and
drives growth.
Enterprise AI Platform
Build, train, and deploy AI agents securely on your data. With visual builders, pre-trained components, and enterprise-grade security, the platform makes AI adoption fast, scalable, and reliable.
Key Capabilities
AI ENTERPRISE PLATFORM
Key Capabilities
● Fast Deployment – Launch agents in days with visual builders and pre-trained components.
● Data Integration – Connect seamlessly with systems, knowledge bases, and business apps.
● Enterprise Security – SOC 2 Type 2 & ISO 27001 standards with encryption and access controls.
● Extensible & Flexible – Extend with SDKs, APIs, and automation tools tailored to your processes.
AI ENTERPRISE PLATFORM
- AI trained with your content
– use managed vector stores to train AI on enterprise knowledge
– connect seamlessly with CMS & knowledge base
– deliver context aware, accurate responses in your data - Build workflows, Tools & Agents
– automate complex processes with workflow orchestration
– deploy agents trained on organizational content
– create AI-Driven tools for batch tasks like reviews & summaries - prompt management
– build, version and chain prompt custom workflows
– rapidly test at scale for quality, speed & cost
– tailor prompts to match enterprise processes and data - seamless integrations
– connect to enterprise apps with SDK’s and batch API’S
– autoate asynchronise tasks such as reporting and outline generation
– configure and scale workflows across business systems - rapid deployment
– build, test and launch applications in hours
– combine LLM prompt, enterprise data and API’s seamlessly
– scale pilots into enterprise-wide solutions quickly.
Pre Built Agents
Employee Experience
Legal & Compliance
Sales & Business Development
Document & Decision Support
Employee Experience
● IT Helpdesk Assistant – Instantly resolves common IT requests, reducing downtime and
support workload.
● Policy Assistant – Provides accurate answers to HR and company policy questions
on-demand.
● Recruitment Assistant – Reviews resumes, ranks candidates, schedules interviews, and
generates summaries.
Legal & Compliance
● Contract Assistants – Analyze client, vendor, and new contracts for risks, deviations, and
compliance requirements.
● Decision Support Agents – Review unstructured legal or compliance documents and
provide structured recommendations.
Sales & Business Development
● RFP Assistant – Searches past proposals, pitches, and case studies to generate tailored
responses that improve win rates.
● Knowledge Bots – Equip sales teams with instant product and company insights during
live client interactions.
Document & Decision Support
● Document Creation Agents – Turn bullet points and inputs into complete documents such
as letters, evaluations, or reports.
● Data Extraction & Summarization Agents – Extract key data from large files and generate
concise summaries to speed up decision-making.
Pre-Built Solutions
Accelerate adoption with modular AI solutions that plug into your workflows immediately. These ready-to-use components automate routine work, uncover insights, and boost productivity across the enterprise.
Text & Data
Chat & Email
Transcription &Documents
Workflows
Text & Data
● Sentiment Analyzer – Detect emotions in conversations and trigger actions or workflows
in real time.
● Text Classification – Automatically categorize and tag text to streamline reporting and
routing.
● Extract & Detect Anomalies – Identify mismatches in data to ensure compliance and
accuracy.
● Extract & Summarize – Condense lengthy documents into concise, actionable
summaries.
Chat & Email
- ● FAQ Bots – 24/7 conversational agents trained on your data to deliver instant, accurate
answers.
● Email Auto-Response – Automate replies to routine emails with accurate, helpful
responses.
● Knowledge Bots – Role-specific assistants for sales, field teams, or employees, grounded
in enterprise knowledge.
Transcription &Documents
● Call Summarizer – Generate concise summaries from customer or internal calls for faster
follow-up.
● Document Summarizer – Turn long files into short, clear summaries for quick decisions.
● Document Creator – Transform bullet points into complete documents—ideal for HR,
legal, or compliance.
Workflows
● Workflow Builder – Orchestrate LLMs, data, APIs, and business logic into automated
workflows.
● Approval Flows – Route generated content through approval steps for compliance and
quality assurance.
● Batch Processing Tools – Automate large-scale tasks like report generation and outline
creation.
FAQ
transforms how businesses scale, respond to challenges, and deliver value.
● Generative AI produces content but doesn’t act.
● Agentic AI combines reasoning with action, enabling agents to complete multi-step
processes and adapt in real time.
● Complex workflows that cut across multiple departments
● Scaling operations without proportional headcount
● Real-time monitoring and proactive decision-making
● Reducing operational costs and inefficiencies
● Delivering faster, more personalized customer and employee experiences
can be deployed on-premises or in secure cloud environments, ensuring full compliance and
data protection.
● 30–50% reduction in repetitive workload
● Faster response times and better decision accuracy
● Lower operational costs
● Stronger customer and employee satisfaction
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